Return Policy

At A5 Unique, we strive for your satisfaction with every purchase. However, we understand that there may be occasions when you need to return items.

  • Change of Mind:
    If you change your mind, you can return unused items in their original condition and packaging within 30 days* of purchase, accompanied by proof of purchase (e.g., confirmation email or order number).
  • Non-Returnable Items:
    Certain items, such as bespoke products clearly marked as 'non-returnable' in the 'Delivery & Returns' section on the product page, cannot be returned unless they are faulty, damaged, or sent in error.
  • Return Procedure:
  • Faulty or Incorrect Items:
    If returning an item due to an error on our part or because it is faulty/damaged:
  • Exchanges:
    For exchanges, the original item must be returned for a refund before placing a new order. Delivery charges may apply for the new order.
  • Lost/Damaged Returns:
    For your protection, we recommend using a recorded delivery service and obtaining a 'Proof of Posting Certificate.' We cannot accept liability for goods lost or damaged during transit back to us.

This policy does not affect your statutory rights under the Consumer Contracts Regulations 2013.

Consumer Contracts Regulations 2013:

Under this legislation, you have the right to cancel your order for any item bought on this website for a full refund, excluding bespoke items marked as 'non-returnable'. To cancel, please email info@a5unique.com, call 07501 916 390, use our contact form, or reach out via Whatsapp chat, providing your order number, name, address, order details, and contact information.

You can cancel anytime from placing your order up to 14 days after you take possession of the goods. Please make it clear that you are canceling under the Consumer Contracts Regulations 2013.

Please ensure you take reasonable care of the goods, as we may deduct an amount from the refund to reflect any loss in value resulting from unnecessary handling by you.

If you decide to cancel, you should return the goods to us at your cost within 30 days of cancellation, following our returns procedure. We will reimburse you within 14 days from receiving the goods, including the standard cost of delivery for the goods only.

For more information about cancellations, returns, and refunds, please refer to our terms and conditions.

Kindly complete the form below for any returns or refund requests.